Navigating Health Care Together: What Our Patients and Families Say

When navigating health challenges of you or your loved one, it’s important to have a trusted provider by your side. At Charter Healthcare, we know making decisions about ones’ health can be stressful, which is why our dedicated professionals work around the clock to help patients and families understand health care options to ensure the best experience possible.

For us, delivering high-quality care is more than a job. It’s our calling. Below are some of the kind words Charter has received from patients and their family members. These stories remind us of the powerful impact our work has every day.

Sharon, family member: “I would rate Charter Hospice as an A+++. They were very sensitive to my family’s needs and consistently reminded me that I could call and talk to someone at any time – day or night – if I had any concerns. The staff was always gentle in their care. I have recommended hospice at Charter to all my friends, when and if they may need it for their aging parents.”

Aleta, family member: “Charter hospice was my smile during a dark time. Even though my dad was the patient, I honestly can’t think of a visit where the nurse or chaplain didn’t ask how I was doing. That meant a lot to me.”

Joanne, family member: “I cannot put into words how much I appreciate the hospice team that cared for my husband. All of them were compassionate, caring and gentle. The staff’s 24/7 availability was amazing. I am so grateful for their care and the pain-free transition they provided for my husband’s passing. Thank you from the bottom of my heart.”

Ms. S., former patient: “I’m so pleased with this company and have loved every person that has come to see me.”

Victoria, family member: “I’m extremely thankful that Charter was a part of my mom’s life. The staff consistently went above and beyond when my family needed them most.”

Catherine, family member: “The team we had at the house was the best. We looked forward to their visits because they were so caring and treated my mother like a queen. They were especially helpful to me as her caregiver.”

Mrs. D., family member: “Charter is doing a wonderful job taking care of my husband. I feel so much less anxiety with them by my side. I tell my friends, ‘If you choose hospice, go with Charter.’”

To learn more about services at Charter, call (909) 644-4965.